BriefLink

Version 2026-06-07 · Draft — subject to counsel review

BriefLink Terms of Service

Version: 2026-06-07

Last updated: 7 June 2026

Contact: info.brieflink@gmail.com

Draft for counsel review. Do not treat this document as final legal advice.

1. Agreement

These Terms of Service ("Terms") govern your firm's use of BriefLink (brieflink.co.za), operated by BriefLink ("we", "us"). By creating an account or using the service, your firm agrees to these Terms, our Privacy Notice, and our Data Processing Agreement.

2. Service description

BriefLink is a multi-tenant legal practice management platform for South African law firms and advocates. Features include client and matter management, billing, documents, scheduling, and optional communications capture.

3. Your responsibilities

Your firm is responsible for:

  • Ensuring you have a lawful basis under POPIA to process personal information you enter or cause to be ingested into BriefLink
  • Maintaining accurate client and matter records
  • Configuring user roles and permissions appropriately
  • Notifying your clients where required before enabling correspondence capture (see the DPA and your firm's POPIA procedures)
  • Content uploaded to your firm's Google Drive and actions taken through connected third-party accounts

You must not use BriefLink for unlawful purposes or to process data without appropriate authority.

4. Accounts and access

  • The firm owner/admin manages firm membership and invites.
  • You are responsible for safeguarding login credentials.
  • We may suspend access for security reasons or breach of these Terms.

5. Third-party integrations

BriefLink may connect to Google Workspace, Microsoft 365, and (when enabled) WhatsApp Business API. Your use of those services is also subject to the third party's terms. Connecting an integration constitutes authorisation for BriefLink to access the scopes you approve.

6. Data and POPIA roles

  • Your firm is the responsible party for client and matter data.
  • BriefLink is the operator processing that data on your instruction, as described in the DPA.

Documents stored via Google Drive reside in your firm's Drive. BriefLink does not claim ownership of your client files.

7. Communications capture

If enabled, correspondence capture logs metadata, snippets (not full bodies), and deep links into matter correspondence. This feature requires firm-wide opt-in and per-user mailbox connection. Your firm must ensure appropriate client notification and lawful basis before enabling capture.

8. Fees and payment

*(To be completed when commercial terms are finalised.)*

9. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Maintenance windows may be communicated via email or in-app notice.

10. Intellectual property

BriefLink retains all rights in the platform. Your firm retains all rights in data you submit.

11. Limitation of liability

To the maximum extent permitted by South African law, BriefLink's liability is limited to fees paid in the twelve months preceding the claim. We are not liable for indirect or consequential damages, or for data loss where your firm has failed to maintain appropriate backups of third-party systems (e.g. Gmail, Drive).

12. Termination

Either party may terminate in accordance with the DPA. On termination, we will delete or return personal information per the DPA, subject to legal retention requirements.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa.

14. Changes

We may update these Terms. Continued use after the effective date constitutes acceptance of material changes, subject to your rights under applicable law.

15. Contact

info.brieflink@gmail.com